Operations Business Analyst

Company Name:
Genworth Financial
Requisition: LI16456
Posting Date: 04/02/2014
Job Title: Operations Business Analyst
Interest Category: Information Technology / Operations
Business Unit: Life Insurance
Position Type: Full Time - Regular
Country: United States
State: Virginia
City: Lynchburg
Description: Summary:
The Operations Business Analyst plays a vital role as a member of a Business Analysis Team which supports the ongoing maintenance and enhancement of Long Term Care Admin Systems in fulfillment of LTC business operations.
o Serves as a direct liaison to functional process owners and subject matter experts to gather and develop detailed business requirements for the development, analysis, and testing of system upgrades, modifications, and new product development.
o Works with business stakeholders to define and translate business requirements for complex system and process issues into detailed functional specifications.
o Assists the business in determining which business requirements can and should be automated and how they are then integrated with other business and technical processes.
o Maintains functional peer relationships and detailed working knowledge of LTC Admin Systems and business processes.
o Develops training materials and conducts training sessions, as needed.
o Communicates/coordinates system problem resolution with IT project leaders/associates.
o Provides application support by answering questions on system transaction processing and system problem resolution.
Basic Qualifications:
o College Degree (BS/BA) and/or 4 years equivalent experience
o Excellent organizational and prioritization skills with the ability to handle multiple tasks and meet deadlines while working independently
o Excellent oral and written communication skills with the ability to tailor communications to differing audiences including senior management and technical developers
o Strong analytical ability
o Strong intellectual curiosity and a desire to develop an in-depth understanding of systems, business processes, and complex issues
o PC skills - Microsoft Office experience - proficient in Excel, Word, PowerPoint, and Visio
Preferred Qualifications:
o Business Analysis training and experience developing Business Requirements and Requirement artifacts including: Use Cases, Activity Diagrams, Test Scenarios
o Interviewing, Listening, and Facilitation Skills
o Reporting Skills - experience with SQL and/or Business Objects
o Working Knowledge of LTC business processes and systems including: CLOAS, Calypso, eProcess, and VB macros.
o HP Blueprint Requirements Center experience.
o CBAP or CCBA certification.
If a Genworth employee told you about this position, please make sure he or she refers you to the position through our employee referral system before you apply.

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