IT Computer Lab Technician II
The principal role of the Computer Lab Technician II is to field and address more complicated or critical problems in the labs relating to the hardware, software, and the computer images that are available to the clientele and employees.
This position is responsible to provides a higher level technical support within the team of lab staff and will often be assigned larger and more time sensitive projects than the lower tiers.
The Computer Lab Technician also serves as a contact within the labs for software related requests, problems, and questions.
This position may often coordinate other IT departments as necessary to address any issues or concerns involving hardware, software, and images utilized by public workstations.
Active communication with lab staff other, other departments, and customers is necessary.
This position reports to the Computer Labs Manager and the Technician Supervisor.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Serve as a contact for lab employees for troubleshooting and repair of machines in the lab Serve as a contact for JFL employees for troubleshooting and repair of machines in the library Serve as a first line of technical support for all IT related issues in the JFL.
Deploying updates/patches to kiosks, pixel tables, media wall, and other interactive technologies Responsible for seeing that hardware and software problems in the labs are in the process of being resolved and regularly communicating the status of those problems to their manager, supervisor, computer lab employees, and customers Maintain active lines of communication and serve as point of contact for IT departments and customers regarding software and hardware issues in the labs Work closely with other lab staff to constantly recognize and work through hardware, software, and image issues to better the computing services in the labs Regularly monitoring Service Now requests, tasks, projects, incidents, etc.
, and verifying/updating them Timely response to issues in computer lab classrooms and Library study rooms.
Monitoring computer uptime for public computers Documenting lab related information, procedures, and techniques in the ServiceNow knowledgebase Monitor the productivity of the student workers by actively supervising them and being available to them Monitor the productivity of the apprentices by actively supervising them and being available to them Acting as a backup for other lab staff when they are unavailable Occasionally assisting other computer lab staff with their tasks Occasional custom programming/scripting as assigned Obtain and maintain certifications required to perform job's functions, as selected by supervisors, managers, and directors SUPERVISORY RESPONSIBILITIESThis position occasionally assists in the supervision of student employees.
QUALIFICATIONS AND CREDENTIALSEducation and ExperienceRequired:
Computer certifications (such as A+, Network+, and MOS) or willingness and ability to obtain; evident leadership orientation and management skills, with relevant experience; excellent customer service skills, with relevant experience; excellent organizational skills including ability to multi-task and efficiently prioritize tasks; knowledge and experience in troubleshooting and repairing computer hardware, networks, and software issues; aptitude and proficiency with e-mail, Microsoft Office software and standard office technologies, and ability to obtain certifications; previous experience working in a computer lab environment.
Preferred:
Experience with programming/scripting; previous experience working as in Liberty's Computer Labs; experience with Apple and/or Linux systems; experience and knowledge of network protocols and programs; experience with A/V and media systems in an academic environment.
ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOBCommunication and Comprehension Ability to effectively communicate both verbally and in writing to convey clear, well-articulated information Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner Understanding of the importance of strong, effective communication among coworkers, supervisors, customers, and other stakeholders Ability to effectively communicate technical issues in laymen's terms Strong organizational skills Excellent computer skills Problem Solving Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature Self-motivation, problem solving skills, and innovative thinking Commitment to professional development Quick thinking ability to diplomatically resolve occasional issues with LU community members in a positive, consistent, and God-honoring manner.
Physical and Sensory AbilitiesOccasionally required to travel to local and campus locations.
Frequently required to sit for extended periods to perform deskwork or type on a keyboard.
Frequently required to hear and speak in order to effectively communicate orally.
Frequently required to stand, walk, and climb stairs to move about the building.
Frequently required to handle materials, reach overhead, kneel or stoop in order to conduct business.
Occasionally required to lift and carrying loads of up to 50 lbs and push/pull carts up to 1000 lbs.
WORKING CONDITIONSWork EnvironmentThe working environment in which one will typically perform the essential functions of this position is a climate-controlled office setting.
It is well lighted.
The noise level is moderate to loud at times.
Occasionally required to be outside in various weather conditions and to be in non-climate-controlled areas.
Driving RequirementsOccasional operation of personal and/or university vehicles to travel to other campus locations.
Recommended Skills Communication Computer Architectures Coordinating Customer Service Innovation Kiosks Estimated Salary: $20 to $28 per hour based on qualifications.
This position is responsible to provides a higher level technical support within the team of lab staff and will often be assigned larger and more time sensitive projects than the lower tiers.
The Computer Lab Technician also serves as a contact within the labs for software related requests, problems, and questions.
This position may often coordinate other IT departments as necessary to address any issues or concerns involving hardware, software, and images utilized by public workstations.
Active communication with lab staff other, other departments, and customers is necessary.
This position reports to the Computer Labs Manager and the Technician Supervisor.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Serve as a contact for lab employees for troubleshooting and repair of machines in the lab Serve as a contact for JFL employees for troubleshooting and repair of machines in the library Serve as a first line of technical support for all IT related issues in the JFL.
Deploying updates/patches to kiosks, pixel tables, media wall, and other interactive technologies Responsible for seeing that hardware and software problems in the labs are in the process of being resolved and regularly communicating the status of those problems to their manager, supervisor, computer lab employees, and customers Maintain active lines of communication and serve as point of contact for IT departments and customers regarding software and hardware issues in the labs Work closely with other lab staff to constantly recognize and work through hardware, software, and image issues to better the computing services in the labs Regularly monitoring Service Now requests, tasks, projects, incidents, etc.
, and verifying/updating them Timely response to issues in computer lab classrooms and Library study rooms.
Monitoring computer uptime for public computers Documenting lab related information, procedures, and techniques in the ServiceNow knowledgebase Monitor the productivity of the student workers by actively supervising them and being available to them Monitor the productivity of the apprentices by actively supervising them and being available to them Acting as a backup for other lab staff when they are unavailable Occasionally assisting other computer lab staff with their tasks Occasional custom programming/scripting as assigned Obtain and maintain certifications required to perform job's functions, as selected by supervisors, managers, and directors SUPERVISORY RESPONSIBILITIESThis position occasionally assists in the supervision of student employees.
QUALIFICATIONS AND CREDENTIALSEducation and ExperienceRequired:
Computer certifications (such as A+, Network+, and MOS) or willingness and ability to obtain; evident leadership orientation and management skills, with relevant experience; excellent customer service skills, with relevant experience; excellent organizational skills including ability to multi-task and efficiently prioritize tasks; knowledge and experience in troubleshooting and repairing computer hardware, networks, and software issues; aptitude and proficiency with e-mail, Microsoft Office software and standard office technologies, and ability to obtain certifications; previous experience working in a computer lab environment.
Preferred:
Experience with programming/scripting; previous experience working as in Liberty's Computer Labs; experience with Apple and/or Linux systems; experience and knowledge of network protocols and programs; experience with A/V and media systems in an academic environment.
ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOBCommunication and Comprehension Ability to effectively communicate both verbally and in writing to convey clear, well-articulated information Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner Understanding of the importance of strong, effective communication among coworkers, supervisors, customers, and other stakeholders Ability to effectively communicate technical issues in laymen's terms Strong organizational skills Excellent computer skills Problem Solving Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature Self-motivation, problem solving skills, and innovative thinking Commitment to professional development Quick thinking ability to diplomatically resolve occasional issues with LU community members in a positive, consistent, and God-honoring manner.
Physical and Sensory AbilitiesOccasionally required to travel to local and campus locations.
Frequently required to sit for extended periods to perform deskwork or type on a keyboard.
Frequently required to hear and speak in order to effectively communicate orally.
Frequently required to stand, walk, and climb stairs to move about the building.
Frequently required to handle materials, reach overhead, kneel or stoop in order to conduct business.
Occasionally required to lift and carrying loads of up to 50 lbs and push/pull carts up to 1000 lbs.
WORKING CONDITIONSWork EnvironmentThe working environment in which one will typically perform the essential functions of this position is a climate-controlled office setting.
It is well lighted.
The noise level is moderate to loud at times.
Occasionally required to be outside in various weather conditions and to be in non-climate-controlled areas.
Driving RequirementsOccasional operation of personal and/or university vehicles to travel to other campus locations.
Recommended Skills Communication Computer Architectures Coordinating Customer Service Innovation Kiosks Estimated Salary: $20 to $28 per hour based on qualifications.
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