Customer Service Representative
Lynchburg, VA Lynchburg, VA Full-time Full-time $37,696 - $67,231 a year $37,696 - $67,231 a year 23 hours ago 23 hours ago 23 hours ago Once selected for the Customer Service Representative position in SSA, you will contribute to the Agency's mission through direct service to the public.
As the first point of contact, you are responsible for assisting beneficiaries or inquirers in person, by telephone or in writing to provide information on SSA laws, rules and regulations and Medicare Insurance Programs.
This includes obtaining information in order to determine eligibility and entitlement for programs administered by SSA, and using automation tools to access and update information about claims or potential eligibility.
Customer Service Representatives (CSRs) provide assistance to beneficiaries and the general public in person, by telephone, or in writing.
CSRs conduct interviews to determine the nature of the caller's question or issue; explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs.
Job Type:
Full-time Pay:
$37,696.
00 - $67,231.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Parental leave Professional development assistance Vision insurance Experience level:
3 years Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Lynchburg, VA:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Must be US Citizen Work Location:
One location.
Estimated Salary: $20 to $28 per hour based on qualifications.
As the first point of contact, you are responsible for assisting beneficiaries or inquirers in person, by telephone or in writing to provide information on SSA laws, rules and regulations and Medicare Insurance Programs.
This includes obtaining information in order to determine eligibility and entitlement for programs administered by SSA, and using automation tools to access and update information about claims or potential eligibility.
Customer Service Representatives (CSRs) provide assistance to beneficiaries and the general public in person, by telephone, or in writing.
CSRs conduct interviews to determine the nature of the caller's question or issue; explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs.
Job Type:
Full-time Pay:
$37,696.
00 - $67,231.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Parental leave Professional development assistance Vision insurance Experience level:
3 years Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Lynchburg, VA:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Must be US Citizen Work Location:
One location.
Estimated Salary: $20 to $28 per hour based on qualifications.
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