Customer Service Representative
3.
7 Temporary 4 days ago Full Job Description Position Title Customer Service Representative We are actively recruiting for multiple Customer Service opportunities.
The job description below will give you an overview of some of the responsibilities for the Customer Service Representative positions.
Each applicant will be considered for both opportunities.
Location This position is available to Virginia residents as Richmond or Lynchburg, Virginia in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time:
Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, West Virginia or Wisconsin.
Your Role Do you want a career where you can make an impact every day? As a member of the Long Term Care team at Genworth, you will impact the millions of customers that trust us with their insurance.
In the role of Customer Service Representative, you will be responsible for answering inbound calls from policyholders and their representatives that have questions regarding an existing Long Term Care policy and handle inquiries on rate actions.
You are the voice of Genworth, responsible for delivering excellent customer service, operating in a culture centered around teamwork and collaboration.
You will be in a front line, customer interactive position, expected to provide timely and accurate information directly to customers as well as process transactions to meet the customers' needs.
In addition, you are expected to meet or exceed individual and team phone service metrics, to engage with the business in personal and professional development, and to collaborate effectively with peers in a team atmosphere.
You'll use the training you receive to help both our customers and their families navigate their decision to combat the financial challenges of aging.
What You Will Be Doing Service Long Term Care Customer Service and Rate Action customer inquiries via incoming phone calls and at times, may be responsible for outgoing calls; Many of these calls may be escalated and be more intricate in nature Promptly and accurately process transactions to meet the customers' needs to include address changes, stop payments, rate action quotes, follow-up letters, faxes, and other general correspondence, etc.
Initiate daily contact with our internal and external customers, working to simplify and explain complexities of our products & processes Diffuse escalated situations through ownership of effectively analyzing, partnering, and resolving complex customer related issues Provide outstanding service delivery through effective communication with our customers on the telephone and via written correspondence Demonstrate consistent ownership and initiative in call follow-up, documentation, & work item management Maintain accurate produce & process knowledge as well as staying abreast of regulatory updates Review, analyze and process written requests and documents as required Update and ensure integrity of customer accounts including history Educate customers about their products features as well as self-service functionality via the IVR and web Perform at or above individual quality, productivity and timeliness standards set by the business Show flexibility with ability to handle increase seasonal volume, change in work schedules that meet our customers' needs, and process changes that meet our business needs Must Have/What You Bring You will spend the first several weeks of employment in virtual classroom training before beginning to phase into your job responsibilities.
You will need to be on camera and actively participate in this training and must successfully complete all training requirements.
High school diploma or military experience At least one year customer service experience At least one year office experience, working with calls Ability to work scheduled hours between 8:
30 AM - 6:
00 PM EST.
May change in the future based on business needs.
Experience in using Microsoft Office applications (e.
g.
, Outlook, Excel, Word and Teams) Excellence in customer service as evidenced by professional and empathetic demeanor in all interactions, particularly with respect to treating and caring for customers with strong emphasis on the elderly population Proven ability to handle various tasks and assignments with multiple deadlines and work in a fast-paced environment Strong critical thinking, problem solving, conflict resolution and collaboration skills Demonstrated ability to communicate benefits and options of various insurance products and diffuse difficult situations Excellent written, typing, and verbal communication skills Nice to Have Bachelor's Degree Previous Experience in the insurance industry Previous experience with HIPAA requirements What We Offer We have a real impact on the lives of the people we serve We work on challenging and rewarding projects We give back to the communities where we live We offer competitive benefits including:
Medical, Dental, Vision, Flexible Spending Account options beginning your first day Generous Choice Time Off your first full year 12 Paid Holidays 40 hours of volunteer time off 401K Account with matching contributions Tuition Reimbursement and Student Loan Repayment Paid Family Leave Child Care Subsidy Program About Us Genworth Financial, Inc.
(NYSE:
GNW) is a Fortune 500 holding company focused on empowering families to navigate the aging journey with confidence, now and in the future.
Headquartered in Richmond, Virginia, Genworth provides guidance, products, and services that help people understand their caregiving options and fund their long-term care needs.
Genworth is also the parent company of publicly traded Enact Holdings, Inc.
(Nasdaq:
ACT), a leading U.
S.
mortgage insurance provider.
For more information on Genworth, please visit https:
//www.
genworth.
com/.
From time to time Enact separately releases financial and other information about its operations.
This information can be found at https:
//ir.
enactmi.
com/.
The mission of Genworth's US Life business is to efficiently keep our promises to our customers and their families and to lead the industry forward to solve the nation's long term care crisis.
We know we can't deliver on our mission unless we deliver for our employees.
That's why we're committed to creating a work environment that fosters diversity, inclusion, camaraderie, rewarding work, community involvement, and a focus on our employees' well-being.
We know each employee contributes in their own unique way and we're dedicated to supporting every one of them to help them reach their full potential.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Temporary 4 days ago Full Job Description Position Title Customer Service Representative We are actively recruiting for multiple Customer Service opportunities.
The job description below will give you an overview of some of the responsibilities for the Customer Service Representative positions.
Each applicant will be considered for both opportunities.
Location This position is available to Virginia residents as Richmond or Lynchburg, Virginia in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time:
Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, West Virginia or Wisconsin.
Your Role Do you want a career where you can make an impact every day? As a member of the Long Term Care team at Genworth, you will impact the millions of customers that trust us with their insurance.
In the role of Customer Service Representative, you will be responsible for answering inbound calls from policyholders and their representatives that have questions regarding an existing Long Term Care policy and handle inquiries on rate actions.
You are the voice of Genworth, responsible for delivering excellent customer service, operating in a culture centered around teamwork and collaboration.
You will be in a front line, customer interactive position, expected to provide timely and accurate information directly to customers as well as process transactions to meet the customers' needs.
In addition, you are expected to meet or exceed individual and team phone service metrics, to engage with the business in personal and professional development, and to collaborate effectively with peers in a team atmosphere.
You'll use the training you receive to help both our customers and their families navigate their decision to combat the financial challenges of aging.
What You Will Be Doing Service Long Term Care Customer Service and Rate Action customer inquiries via incoming phone calls and at times, may be responsible for outgoing calls; Many of these calls may be escalated and be more intricate in nature Promptly and accurately process transactions to meet the customers' needs to include address changes, stop payments, rate action quotes, follow-up letters, faxes, and other general correspondence, etc.
Initiate daily contact with our internal and external customers, working to simplify and explain complexities of our products & processes Diffuse escalated situations through ownership of effectively analyzing, partnering, and resolving complex customer related issues Provide outstanding service delivery through effective communication with our customers on the telephone and via written correspondence Demonstrate consistent ownership and initiative in call follow-up, documentation, & work item management Maintain accurate produce & process knowledge as well as staying abreast of regulatory updates Review, analyze and process written requests and documents as required Update and ensure integrity of customer accounts including history Educate customers about their products features as well as self-service functionality via the IVR and web Perform at or above individual quality, productivity and timeliness standards set by the business Show flexibility with ability to handle increase seasonal volume, change in work schedules that meet our customers' needs, and process changes that meet our business needs Must Have/What You Bring You will spend the first several weeks of employment in virtual classroom training before beginning to phase into your job responsibilities.
You will need to be on camera and actively participate in this training and must successfully complete all training requirements.
High school diploma or military experience At least one year customer service experience At least one year office experience, working with calls Ability to work scheduled hours between 8:
30 AM - 6:
00 PM EST.
May change in the future based on business needs.
Experience in using Microsoft Office applications (e.
g.
, Outlook, Excel, Word and Teams) Excellence in customer service as evidenced by professional and empathetic demeanor in all interactions, particularly with respect to treating and caring for customers with strong emphasis on the elderly population Proven ability to handle various tasks and assignments with multiple deadlines and work in a fast-paced environment Strong critical thinking, problem solving, conflict resolution and collaboration skills Demonstrated ability to communicate benefits and options of various insurance products and diffuse difficult situations Excellent written, typing, and verbal communication skills Nice to Have Bachelor's Degree Previous Experience in the insurance industry Previous experience with HIPAA requirements What We Offer We have a real impact on the lives of the people we serve We work on challenging and rewarding projects We give back to the communities where we live We offer competitive benefits including:
Medical, Dental, Vision, Flexible Spending Account options beginning your first day Generous Choice Time Off your first full year 12 Paid Holidays 40 hours of volunteer time off 401K Account with matching contributions Tuition Reimbursement and Student Loan Repayment Paid Family Leave Child Care Subsidy Program About Us Genworth Financial, Inc.
(NYSE:
GNW) is a Fortune 500 holding company focused on empowering families to navigate the aging journey with confidence, now and in the future.
Headquartered in Richmond, Virginia, Genworth provides guidance, products, and services that help people understand their caregiving options and fund their long-term care needs.
Genworth is also the parent company of publicly traded Enact Holdings, Inc.
(Nasdaq:
ACT), a leading U.
S.
mortgage insurance provider.
For more information on Genworth, please visit https:
//www.
genworth.
com/.
From time to time Enact separately releases financial and other information about its operations.
This information can be found at https:
//ir.
enactmi.
com/.
The mission of Genworth's US Life business is to efficiently keep our promises to our customers and their families and to lead the industry forward to solve the nation's long term care crisis.
We know we can't deliver on our mission unless we deliver for our employees.
That's why we're committed to creating a work environment that fosters diversity, inclusion, camaraderie, rewarding work, community involvement, and a focus on our employees' well-being.
We know each employee contributes in their own unique way and we're dedicated to supporting every one of them to help them reach their full potential.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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